Defined values describe what is important to a business or organisation, what it stands for and how it wants to be perceived. The way values are lived through peoples attitudes and behaviours, are the medium through which your consumers experience your services, your brand and your culture.
We all interact with many businesses and organisations every day and we may not know what their values are. If we think about some of them though we can hazard a guess. One business I use provides great value, has integrity, always goes the extra mile and is consistent. I would recommend it to anyone. Another is good at selling but once you have engaged, provides an inconsistent service and is an abrupt communicator. Which would you rather deal with? Where would you rather work?
The first business obviously has a set of values, a standard for their services. The important thing for this business is to make sure this is articulated, documented, used and regularly talked about both with existing and new employees. Only this will keep it alive and make sure that the way things are done every day reflect the standard.
The other business though, either doesn’t have values or a standard for its services, or if it does and it has lost sight of them. When values and the expected behaviours around them are not clear, it reduces certainty and makes it difficult for employees to be consistent. It is also hard for them understand what is expected in terms of the way they do their work. The resulting impact on culture can be negative for staff and consumers and costly for the business or organisation.
If you were to ask your consumers what they think your values and your standard of service are, what do you think they would say? What about your staff?
If you would like to explore your values or your staff/consumers experience in relation to them, please call 0421 775 924 or email me at debra.pittam@personcentredleadership.com
Strengths Finder Assessment and Feedback
Doing Strengths Finder coaching has enabled me to see how I can make the most of my natural abilities. The test itself outlined 5 particular strengths but it was the coaching that meant I now know how to actually utilise this information. It is going to help me a great deal when it comes to my academic life and in particular how I can study in the most effective way. The coaching helps access the key to knowing your strengths and Deb has helped me devise a plan of how I can move forward with these skills. Her work with me has been vital to the Strengths Finder process and I would absolutely recommend the coaching as vital to finding your strengths.
Lotte, Sydney
Family Harmony Workshop for Parents
The course gave a great framework to build a more harmonious family - I find it difficult to explain to my teens why I don't like their behaviour but with this toolkit I am able to articulate this easily and less emotionally, resulting in better communication and a less charged atmosphere. Thanks Deb for the lifeline
Sue, Sydney
Team Building Facilitation and Coaching
As a new Manager to a newly formed team of eight staff, I engaged Deb to facilitate our first team planning day. The objective of the day was to identify a shared vision and to start a process of strategic planning for the next three years. The day was a great success and set the team up with greater clarity of purpose and a framework for future planning.
Deb demonstrated a great understanding of the team, its context and challenges. This was due to her careful and thorough planning and reflections prior to the day. Deb managed the varying levels of engagement among the team exceptionally well; she did this with the establishment of clear ground rules and a sense of trust and respect. Deb listened actively and regularly questioned for greater clarity before reflecting on the team’s contributions.
We ended the day with a clear vision that was shared and in which all members felt they had an investment. Deb followed up regularly after the session to check in on progress and to provide advice about next steps. We were extremely lucky to have been able to work with Deb at this important stage of the team’s development and I would not hesitate for a moment in engaging Deb again.
Angela Hehir, (Manager)
Business Leadership Coaching
Debra's help in getting me to focus on the strategic direction of my business and my work-life priorities has proven invaluable. She has the ability to ask simple questions to create greater clarity and focus in both work and personal goals. Debra is a great listener, follows up on her clients and creates a great support base for her clients through recommending network groups, courses and reading material. For those who want a leadership coach that goes that extra mile,
I highly recommend her.Yvette Audet, Sport & Recreation Management Services
360 degree feedback and Mentoring
Debra provided feedback on my 360 leader/manger profile. I have taken this style of development tool on two prior occasions and found the feedback underwhelming. This time I found that Debra has an empathetic and approachable feedback style. Previously I have felt very much that I was being placed in a stereotypical box.
I liked Debra,s approach and understood more that the outcomes of the survey reflect a favored management leadership style and this could be flexible. Debra is able to draw out your thoughts on how you feel others perceive you rather than preaching which was a great attribute.
We talked about the outcomes and the way forward and I was left with a comfortable feeling that I could achieve my higher aims. Debra provided positive feedback and kept in contact after the initial interview. Her trouble in organizing some key topic papers and net links was commendable. I hope very much to take Debra up on some future mentoring and would highly recommend Debra’s leadership skill set to you.
Professor Tim Lyons, Newcastle
Concrete personal career goals
I have appreciated my coaching sessions this year more than I can say. Deb has challenged me at every turn which I have loved, making me work hard to find my own solutions during an extremely professionally challenging year. This has been extremely satisfying.
I also now have concrete personal career goals and a plan on how to get there – non existent when I started coaching and really not something I consciously thought I needed. As a consequence I feel more focused and motivated for the next year and beyond.
Finally I would have to say my coaching session with Deb have been an absolute lifeline for me this year, keeping me on track, helping me to grow and learn and ultimately make a monumental shift in my approach and style as a leader. I am very grateful for her time, patience, humor and professionalism – I am certainly am better leader thanks to coaching with Deb.
Bernadette Hollis, Sydney
